Returns / Policy

Returns / Policy

All Sales are Final! NO REFUNDS.

 

EXCHANGES/STORE CREDIT ONLY WITHIN 14 DAYS.  

• Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
• Store credit will be given for the purchase price of all eligible returned merchandise (Return is eligible on Handcrafted by Pink Willow Designs items Only!)
• We DO NOT offer any type of refunds.
• Returns must be postmarked within 14 days of the date you receive your shipment. No exceptions. Any returns postmarked after 14 days of the date you receive them may be rejected, and you will be required to pay a reshipping fee to receive your merchandise back. 
• Seasonal/Holiday items are Final Sale. 

 

PROCESS FOR ELIGIBLE RETURNS

• Returns must be postmarked within 14 days of the date you receive your items.

• Returns must be received in original, unused condition.  Tags must remain ATTACHED and a copy of your invoice included.  Returns received without supporting documentation will be delayed in receiving store credit.

 • If an item has smells of cigarette smoke, perfume, or deodorant, stains, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.

• Store credit is issued within 3-5 business days of the return arriving. You will receive an email with your store credit

 

Please email us at Pinkwillow2023@gmail.com

For return address.